Acceptance of terms

FitOnePro is provided by Zuyderwijk Media B.V. By accessing or using FitOnePro, you agree to these Terms of Service. If you use FitOnePro on behalf of a company, club or coaching business, you confirm that you are authorized to accept these terms on that organization’s behalf.

Service scope

FitOnePro provides digital tools for coaching operations, training delivery, planning, communication, member management, growth workflows and related experiences.

Specific features, entitlements or commercial terms may vary by plan, role or company setup.

FitOnePro is fitness and coaching software. It does not provide medical diagnosis, medical treatment, telemedicine or emergency services. Users should obtain qualified medical advice where health symptoms, injuries or treatment require it.

Communications and WhatsApp

WhatsApp notifications are optional and are only activated after an eligible user provides a mobile number and the required opt-in. Operational and marketing permissions are managed separately where applicable.

Business-initiated WhatsApp messages use approved templates and are limited to their stated purpose. Users can change preferences in FitOnePro or reply STOP to stop WhatsApp messages. Detailed measurements, health information and private coach-message content should not be sent through notification copy and remain available in the secured app.

WhatsApp availability is also subject to the WhatsApp Business terms, technical availability and Meta approval. FitOnePro may pause the channel to protect users, comply with law or maintain messaging quality.

AI-assisted features

AI-assisted features may generate summaries and suggestions from relevant coaching context. Output can be incomplete or inaccurate and must not be treated as medical advice or a substitute for professional judgment.

Where a coach is involved, responsibility for coaching decisions remains with the coach and user. Users should use the available coach or support route when human review is needed.

Accounts and responsibilities

You are responsible for maintaining the security of your account, keeping your credentials confidential and using the service lawfully and professionally.

You must not misuse FitOnePro, interfere with platform security, upload unlawful content, use communications for spam or prohibited and regulated commerce, or attempt unauthorized access to accounts, data or infrastructure.

Platform content and availability

Coaches, companies and members remain responsible for the content they upload, schedule, send or manage through FitOnePro.

We may update, improve, restrict or discontinue parts of the service where reasonably necessary for product development, operations, legal compliance or security.

Payments and commercial terms

Paid plans, platform fees, billing intervals or other commercial arrangements may apply depending on the FitOnePro subscription or service package in use.

Unless stated otherwise in a separate commercial agreement, fees already charged are non-refundable except where required by law.

Liability and contact

FitOnePro is provided on a reasonable-efforts basis. To the maximum extent allowed by law, we limit liability for indirect, incidental or consequential damages arising from use of the service.

For legal or contractual questions, contact jasper@zuyderwijkmedia.nl.