Who we are and our role

FitOnePro is a product of Zuyderwijk Media B.V. Zuyderwijk Media B.V. provides FitOnePro software for coaches, coaching teams and clubs to manage training delivery, client communication, progress tracking and related member experiences.

Zuyderwijk Media B.V. is the controller for the FitOnePro website, direct accounts and its own business operations. When a coach, club or other customer determines how member data is used in its workspace, that organization may be the controller and Zuyderwijk Media B.V. processes the data on its behalf.

For privacy questions or requests, contact jasper@zuyderwijkmedia.nl.

What data we collect

We may collect account details such as name, email address, country, profile information and company membership data when coaches, admins or members use FitOnePro.

We may also process training data, planning data, progress and measurement data, communications, billing-related records, consent records and technical usage information required to operate and secure the platform.

Training, nutrition, recovery, injury or other wellbeing information can be sensitive. We process it only for the requested coaching functionality, with an appropriate legal basis and access limited to the relevant account or workspace.

WhatsApp communications

WhatsApp is an optional communication channel. We only send WhatsApp messages after the recipient has provided a mobile number and given a clear opt-in for the relevant message category. Marketing or reactivation messages require separate consent from operational coaching and account notifications.

For WhatsApp delivery we may process the mobile number, FitOnePro account reference, message-template and language choice, consent and opt-out records, message and button or reply data, timestamps, and sent, delivered, read or failed status information. Meta Platforms and WhatsApp process information as providers of the WhatsApp Business Platform under their own applicable terms and privacy information.

Operational WhatsApp notifications contain only the minimum information needed, such as that a workout, weigh-in, appointment or coach message needs attention. Detailed measurements, health information and coach-message content remain in the secured FitOnePro app behind authentication.

A recipient can withdraw WhatsApp permission at any time in FitOnePro or by replying STOP. We retain a minimal suppression and consent record where necessary to respect the opt-out and demonstrate compliance. Reply HELP for assistance. Withdrawing WhatsApp permission does not close the FitOnePro account.

AI-assisted coaching

Where AI-assisted features are enabled, FitOnePro may process relevant account and coaching context to generate summaries or suggestions. AI output supports fitness and coaching workflows and is not a medical diagnosis, treatment or emergency service.

Access to AI features and the data used for them is limited by the user or workspace settings. Where applicable, users can ask for human support from their coach or FitOnePro support.

Purposes and legal bases

We use personal data to provide account access, support coaching workflows, enable communication between coaches and members, maintain platform security, process legitimate business operations and improve product performance.

Depending on the activity, processing is based on performance of a contract, consent, compliance with legal obligations or our legitimate interests in providing, securing and improving FitOnePro. Where consent is used, it can be withdrawn without affecting earlier lawful processing.

How data is shared

We do not sell personal data. Data may be shared with carefully selected service providers or infrastructure partners only where necessary to host, secure, support or operate FitOnePro, including hosting, authentication, payments, analytics, AI services and optional messaging channels such as WhatsApp.

Within FitOnePro, data is visible to the relevant coach, company or member account context needed to provide the service.

Where a provider processes data outside the European Economic Area, we use an applicable transfer mechanism and safeguards as required by law.

Data retention and security

We keep account and coaching data for as long as the account or customer relationship requires it and then only for the period necessary for deletion processing, legal compliance, dispute handling, fraud prevention, security monitoring or legitimate operational needs. Retention can differ by data type and customer workspace instructions.

FitOnePro uses reasonable technical and organizational measures to protect personal data against unauthorized access, loss or misuse.

Your rights

Depending on your location, you may have rights to access, correct, restrict, object to, export or delete your personal data, and to withdraw consent or complain to a supervisory authority.

If you want to exercise a privacy right, contact jasper@zuyderwijkmedia.nl and include enough information for us to identify the relevant account or company workspace.